In the wake of the COVID-19 epidemic, the hotel industry has been able to identify Its needs to be reassessed and what should be prioritized for the future.
As a result of pandemics, many hotels have become more technologically advanced due to their customers' demands.
Hotels and travellers aggressively used new technological solutions since the pandemic, including online booking systems.
Travellers and hotels can use an auction-based internet booking system for lodging, to save money by negotiating a price with which both parties are happy.
It is also possible to increase the number of online reservations with all-encompassing Google, Facebook, and Instagram marketing strategy.
Following the epidemic, these three digital developments in technology will be invaluable.
1. Using a smartphone app to check-in
For several years now, we've been able to check in for flights, cabs, and restaurants online. During the pandemic, having the same simple process for checking into hotels would be helpful to travellers and reduce the need for human interaction.
Online check-in saves guests and employees time and gives hotels a better idea of what their consumers want to cater to their services accordingly.
Offering digital communication choices for guests will help hotels respond to requests faster and collect feedback for future services better.
In real-time, hotel management can address concerns immediately rather than waiting for visitors to complain or submit evaluations after the fact. Only 38% would return if their complaints were quickly remedied, while 42% would.
3. Room key activation by smartphone- the new technology
Costs to make and replace plastic access stolen or lost cards that make it hard to use them. Visitors will appreciate the convenience, safety, and cost savings of using mobile keys to access their rooms.
Hotel app users who check in can choose to use a virtual encrypted key and you can not move it to another device. Guests have a more enjoyable stay thanks to this time-saving technology that streamlines check-in and check-out.
Guests can have a more enjoyable stay.
These ideas will undoubtedly stay popular long after the pandemic has ended.
This year, contactless technology will be used to strengthen hotel-customer relations.
Wrapping up, self-service check-in and room keys activated via a smartphone app are becoming increasingly popular with hotel guests. Until the epidemic, these services were not in high demand, and most hotels could not meet the demand.
Despite being designed to fulfil a specific purpose, contactless services. It can help hotels improve customer service and personalize interactions with guests.